Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions, cancellations, renewals, and refunds work for DateDash.

Some of the terms below depend on where you bought your subscription: through Apple’s In-App Purchase system on an Apple device, through Google Play on an Android device, or directly from DateDash. Where a purchase is made through the App Store or Google Play, billing, renewals, cancellations, and refunds are managed by Apple or Google under their own terms, not by DateDash.

By purchasing a DateDash subscription, you agree to the terms outlined below.

DateDash Premium

DateDash offers optional paid subscriptions that provide access to additional features and enhanced functionality.

The core DateDash experience remains available without a subscription. Premium features are clearly described within the app or website at the time of purchase and may be updated from time to time.

Subscription Plans

DateDash plans may be offered as:

• Weekly Subscription
• Monthly Subscription

The subscription fee, billing frequency, and applicable taxes will be displayed before you complete your purchase.

Subscriptions automatically renew unless cancelled before the next billing date.

Billing

When you purchase a DateDash plan, you authorize the applicable payment provider to charge the subscription fee to your selected payment method.

Who processes your payment depends on where you purchase:

• Apple devices (iPhone, iPad): purchases are made through Apple’s In-App Purchase system and billed by Apple to your Apple Account. See “Purchases on Apple Devices (App Store)” below.
• Android devices: purchases made in the app on Google Play are processed through Google Play’s billing system and billed to your Google account.
• DateDash website: purchases are processed directly by DateDash through our payment provider.

Applicable taxes may be charged in accordance with local laws.

Purchases on Apple Devices (App Store)

If you subscribe to DateDash Premium on an iPhone, iPad, or any other Apple device, your purchase is made through Apple’s In-App Purchase (IAP) system and is billed by Apple to the payment method linked to your Apple Account. DateDash does not process, store, or have access to your payment details for these purchases.

Because Apple is the merchant for App Store purchases, your billing, renewals, cancellation, and refunds for those purchases are handled by Apple and the App Store, not by the DateDash team, and are subject to Apple’s Media Services Terms and Conditions.

Managing or Cancelling Your Subscription on an Apple Device

• Open Settings on your Apple device, tap your name, then tap Subscriptions.
• Or open the App Store app, tap your profile picture, then tap Subscriptions.
• Select DateDash, then tap Cancel Subscription.

To avoid being charged for the next billing period, turn off auto-renewal at least 24 hours before the end of your current billing period; Apple may process the renewal charge up to 24 hours before the period ends. After you cancel, Premium remains active until the end of the period you have already paid for.

Refunds for App Store Purchases

Refunds for purchases made through the App Store can only be issued by Apple. DateDash cannot charge, refund, or reverse App Store transactions. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account, and select your DateDash purchase, or contact Apple Support. Apple decides refund requests under its own policies.

Restoring a Purchase

An App Store subscription is tied to the Apple Account that bought it. If you reinstall DateDash or sign in on another Apple device using the same Apple Account, use “Restore Purchases” in the app to reactivate Premium. A subscription cannot be transferred to a different Apple Account.

If you need help locating a purchase or confirming your subscription status on an Apple device, our support team can guide you: support@datedash.co.

Automatic Renewal

Unless cancelled before the renewal date, your subscription will automatically renew at the then-current subscription price.

You are responsible for managing your subscription before the renewal date if you do not wish to continue.

For subscriptions purchased through the App Store or Google Play, the renewal is processed by Apple or Google respectively, and auto-renewal must be turned off in your Apple Account or Google account settings. DateDash cannot switch off auto-renewal on your behalf for those purchases.

How to Cancel

How you cancel depends on where you purchased your subscription:

• Purchased on an Apple device (App Store): Settings → your name → Subscriptions → DateDash → Cancel Subscription. See “Purchases on Apple Devices (App Store)” above.
• Purchased on Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions → DateDash → Cancel.
• Purchased directly from DateDash: Settings → Account → Subscription → Cancel Subscription, or email support@datedash.co.

Deleting the DateDash app from your device does not cancel your subscription.

What Happens After Cancellation

When you cancel your subscription:

• Your subscription remains active until the end of your current billing period.
• No future renewal charges will be made after cancellation.
• Your account remains active.
• Your posts, profile, connections, and account information remain intact.
• At the end of your billing period, your account will automatically return to the free version of DateDash.

Cancelling your subscription does not delete your DateDash account.

If you wish to permanently delete your account, you may do so through your account settings or by contacting our support team.

Refund Policy

We strive to provide a fair and transparent subscription experience.

Refund eligibility depends on where the purchase was made and on applicable laws:

• App Store (Apple) purchases: refunds are handled exclusively by Apple through reportaproblem.apple.com. DateDash cannot issue, approve, or reverse refunds for these purchases.
• Google Play purchases: refunds are handled under Google Play’s refund policies. Where Google Play directs you to the developer, contact us at support@datedash.co.
• Purchases made directly from DateDash: refunds are handled by DateDash, as described in the sections below.

Purchases Made Directly Through DateDash

For subscriptions purchased directly from DateDash, refund requests may be considered in circumstances such as:

• Duplicate or accidental charges.
• Billing errors caused by our systems.
• Technical issues that prevented access to Premium features after purchase.
• Other situations where a refund is required under applicable consumer protection laws.

Each request is reviewed individually.

Refunds Generally Not Available

For purchases made directly from DateDash, refunds are generally not provided for:

• Change of mind after purchase.
• Partial use of a billing period.
• Failure to cancel before automatic renewal.
• Dissatisfaction where Premium features were available and functioning as described.
• Promotional or discounted subscriptions, unless required by law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

How to Request a Refund

If your purchase was made on an Apple device through the App Store, request the refund from Apple at reportaproblem.apple.com or through Apple Support. Requests sent to DateDash for App Store purchases cannot be processed by us and will be redirected to Apple.

If your purchase was made directly through DateDash, you may request a refund by contacting us. Please include:

• Your registered email address.
• Date of purchase.
• Transaction or payment reference (if available).
• A brief description of the issue.

Billing Email: support@datedash.co

We aim to review refund requests within 5 business days. Additional information may be requested to verify your purchase.

Subscription Changes

DateDash may introduce new subscription plans, modify Premium features, or adjust pricing from time to time.

Where required by law or platform policies, we will provide advance notice before material changes take effect.

Any pricing changes will apply only to future billing cycles unless otherwise required by applicable law.

For App Store subscriptions, Apple will notify you of a price increase and, where its rules require, will ask for your consent before renewing at the new price. If you do not consent, Apple will not renew the subscription.

Account Deletion

Deleting your DateDash account does not automatically cancel an active subscription purchased through Apple App Store or Google Play Store.

You must first cancel your subscription through the platform where it was purchased to prevent future charges.

After cancellation, you may delete your account through the app settings.

Contact Us

If you have any questions regarding subscriptions, billing, cancellations, or refunds, please contact us.

Billing Support: support@datedash.co

We aim to respond to billing-related enquiries within 5 business days.

For subscriptions purchased through the App Store, please contact Apple Support for billing and refund matters, as those transactions are managed entirely by Apple.