Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions, cancellations, renewals, and refunds work for DateDash.

By purchasing a DateDash subscription, you agree to the terms outlined below.

DateDash Premium

DateDash offers optional paid subscriptions that provide access to additional features and enhanced functionality.

The core DateDash experience remains available without a subscription. Premium features are clearly described within the app or website at the time of purchase and may be updated from time to time.

Subscription Plans

DateDash plans may be offered as:

• Monthly Subscription
• Annual Subscription

The subscription fee, billing frequency, and applicable taxes will be displayed before you complete your purchase.

Subscriptions automatically renew unless cancelled before the next billing date.

Billing

When you purchase a DateDash plan, you authorize the applicable payment provider to charge the subscription fee to your selected payment method.

Applicable taxes may be charged in accordance with local laws.

Automatic Renewal

Unless cancelled before the renewal date, your subscription will automatically renew at the then-current subscription price.

You are responsible for managing your subscription before the renewal date if you do not wish to continue.

How to Cancel

Where available, you may cancel by:

• Settings → Account → Subscription → Cancel Subscription

What Happens After Cancellation

When you cancel your subscription:

• Your subscription remains active until the end of your current billing period.
• No future renewal charges will be made after cancellation.
• Your account remains active.
• Your posts, profile, connections, and account information remain intact.
• At the end of your billing period, your account will automatically return to the free version of DateDash.

Cancelling your subscription does not delete your DateDash account.

If you wish to permanently delete your account, you may do so through your account settings or by contacting our support team.

Refund Policy

We strive to provide a fair and transparent subscription experience.

Refund eligibility depends on the method of purchase and applicable laws.

Purchases Made Directly Through DateDash

For subscriptions purchased directly from DateDash, refund requests may be considered in circumstances such as:

• Duplicate or accidental charges.
• Billing errors caused by our systems.
• Technical issues that prevented access to Premium features after purchase.
• Other situations where a refund is required under applicable consumer protection laws.

Each request is reviewed individually.

Refunds Generally Not Available

Refunds are generally not provided for:

• Change of mind after purchase.
• Partial use of a billing period.
• Failure to cancel before automatic renewal.
• Dissatisfaction where Premium features were available and functioning as described.
• Promotional or discounted subscriptions, unless required by law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

How to Request a Refund

If your purchase was made directly through DateDash, you may request a refund by contacting us. Please include:

• Your registered email address.
• Date of purchase.
• Transaction or payment reference (if available).
• A brief description of the issue.

Billing Email: support@datedash.co

We aim to review refund requests within 5 business days. Additional information may be requested to verify your purchase.

Subscription Changes

DateDash may introduce new subscription plans, modify Premium features, or adjust pricing from time to time.

Where required by law or platform policies, we will provide advance notice before material changes take effect.

Any pricing changes will apply only to future billing cycles unless otherwise required by applicable law.

Account Deletion

Deleting your DateDash account does not automatically cancel an active subscription purchased through Apple App Store or Google Play Store.

You must first cancel your subscription through the platform where it was purchased to prevent future charges.

After cancellation, you may delete your account through the app settings.

Contact Us

If you have any questions regarding subscriptions, billing, cancellations, or refunds, please contact us.

Billing Support: support@datedash.co

We aim to respond to billing-related enquiries within 5 business days.